Our Warranty | MODE Racing

WARRANTY AND EMISSIONS DISCLAIMER
The performance parts purchased from MODE Racing are designed and intended for off road/highway use only.  Use of the above vehicle on public roads may violate State and/or Federal laws and regulations relating to motor vehicle safety standards including State and/or Federal emissions laws and regulations.  Federal and State laws prohibit removal, modification or rendering inoperative any part of a vehicle emission control system.  Installation of these parts may void manufacturers and/or extended warranty coverage of the vehicle.  MODE Racing makes no claims to the legality of any parts used for “on road/highway vehicles.”  Customer further agrees to indemnify and hold harmless MODE Racing from any claims or liability arising from the sale or installation of the performance parts at the request of customer.  Customer warrants that he/she accepts all legal responsibility for any modifications performed on the above-described vehicle.  Customer agrees that the modifications performed on the above-described vehicle are for off road/highway use only.  Customer further warrants that he/she has willingly entered into this agreement and agrees to be bound to this agreement.  Customer shall not be entitled to recover from MODE Racing any consequential damages, damages to property, damages for loss of use, loss of time, loss of profits, or income or any incidental damages.  MODE Racing disclaims all warranties, either express or implied, and neither assumes nor authorizes any other person to assume for it, any liability in connection with this sale.

COMPONENT WARRANTY
All components manufactured by, or sold under the MODE Racing brand, hold a 12-month warranty against defects in materials and workmanship.  Warranty is intended to cover components only when they are used in the manner for which they were originally designed.  Warranty is void on all products found to have been used in racing or off road applications, or any nature whatsoever, and on all products that show evidence of abuse, lack of proper maintenance, improper installation, misapplications, alteration in any way whatsoever from their original design or negligence in the use of MODE Racing products by the original retail purchaser or by any agent of the original retail material.  These warranties specifically excludes, but is not limited to, any normal maintenance and wear items such as belts, brake pad material, clutch disc friction material, and brake rotors.  MODE Racing accepts no responsibility for any costs or grievances incurred by failure of parts; including but not limited to labor and shipping costs.

SERVICE WARRANTY
All work warranted against defects in workmanship for 12,000 miles or 12 months; whichever occurs first.  No warranty provided on failures caused from defects in customer supplied parts.  No warranty on any items or work found to fail due to abuse, neglect, racing, or any scenarios considered outside normal driving conditions.  Some modifications may void portions of the factory warranty.  MODE Racing is not responsible for any costs incurred by customer due to factory warranty refusal.  Not responsible for any costs or damage incurred to vehicle, persons, or other property as a result of any work performed by MODE Racing.

PROCEDURES FOR WARRANTY CLAIMS
In the event a problem occurs with a MODE Racing component, please contact MODE Racing at sales@moderacing.com during normal business hours.  When speaking to a customer representative, you will need to have your invoice number on hand.  The following steps will then be followed:

1. MODE Racing representative will determine if the product will have to be returned to MODE Racing for inspection.  A RMA number will be given, which needs to be placed clearly on the shipping label.
2. The retailer or the customer will ship the component in question back to MODE Racing including the original receipt and a clear description of the exact problem experienced.  It is the responsibility of the retailer or the customer to pay for shipping back to MODE Racing.
3. If MODE Racing finds the component to be defective and within the warranty period, MODE Racing will repair, replace, or issue credit to the customer at MODE Racing’s option.  Any repaired or replaced product will be returned to the retailer or customer, freight prepaid via UPS Ground, FedEx Ground, USPS or by Truck.  Please note that no replacement warranty parts can be shipped until original parts are returned to MODE Racing for inspection.

RETURNS
In the event that a component must be returned, please contact a MODE Racing customer representative for a Return Merchandise Authorization (RMA) number.  The RMA number must be placed clearly on the shipping label.  Any returned products without a RMA number will be refused.  No returns accepted after fourteen (14) days from ship date shown on Invoice.  There is a 20% restocking fee applied to all components returned in a 100% resalable condition.  If returned components are not in a 100% resalable condition, an additional charge will be assessed at the amount decided by MODE Racing.  If component(s) are damaged, or show signs of installation, the return will not be allowed.  All returned goods must be shipped to MODE Racing by prepaid freight.  We highly recommend insuring any items shipped to MODE Racing for return.  Special Order parts are not returnable.  ALL APPROVED RETURNS ARE FOR IN HOUSE CREDIT ONLY.

SHIPPING ERRORS AND DAMAGED SHIPMENTS
When receiving a shipment, please inspect packages immediately in the presence of the delivery person.  Damage claims must be made with the freight carrier within three (3) days of receiving items.  MODE Racing insures all orders over $100 and is not responsible for any damages incurred in transit.  If you receive an incorrect item due to our error we will issue a Call Tag at no charge or have you ship via UPS Ground, FedEx Ground or USPS to MODE Racing and we will reimburse the shipping charges.  Correct components will be reshipped via UPS Ground, FedEx Ground, or USPS and you will be only charged for the parts.  When incorrect parts are received, we will issue a credit.  You have seven (7) days from the date of receiving shipment to make a claim.  No claims made after this time frame will be honored.